Customer Service Officer - Premium Visitor Experience at Hextar World

Join Alliance Empire Sdn Bhd at Hextar World, Empire City—Bali’s most dynamic entertainment and lifestyle destination! As a Customer Service Officer, you’ll be the face of our brand, delivering exceptional visitor experiences at our info desks and customer service counters. With over 50 attractions and 200+ retail outlets, Hextar World offers a vibrant mix of shopping, dining, and entertainment, making it the perfect place to create memorable experiences for our visitors.

In this role, you’ll handle inquiries, assist with reservations, and ensure our guests have a seamless and enjoyable visit. You’ll work in a fast-paced environment, collaborating with team members to provide top-notch service. This is your chance to make a lasting impression on our visitors and be part of a thriving community in Kuta, Bali.

At Alliance Empire Sdn Bhd, we’re committed to fostering a culture of excellence and innovation. With your exceptional customer service skills, you’ll help us continue to set the standard for visitor experiences in Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and assist visitors at the info desks and customer service counters, providing clear and accurate information about attractions, events, and facilities.
• Handle inquiries and reservations, ensuring a smooth and efficient process for our guests.
• Assist with ticketing and payment transactions, using our in-house system and POS machines.
• Collaborate with team members to deliver exceptional customer service and ensure a positive visitor experience.
• Monitor and maintain a clean and organized work area, adhering to health and safety guidelines.
• Provide feedback and suggestions to improve our services and enhance the visitor experience.
• Uphold the company’s values and standards, promoting a welcoming and respectful environment for all guests.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, hospitality, or a related field.
• Proficient in English (both written and spoken) and Bahasa Indonesia.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• High school diploma or equivalent. A bachelor’s degree in a related field is a plus.
• Must be able to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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